The Bloody Truth About Email Marketing

Email Critic | Rants and Raves of an Email Marketing Agency

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How does your email marketing program stack up?

Compare the performance of your email marketing against this benchmark data, which was provided from various sources, to help you identify industry trends and compare your results against others. Here’s a few free resources:

Trailing 3 Months – Bronto
2009 by Industry – MailChimp
Q1 2009
– Epsilon
Q2-Q4 2008
- MailerMailer
2006-2008
– Email Stat Center

But if you’re serious about email marketing, you should check out MarketingSherpa’s 2009 Email Marketing Benchmark Guide , it consists of:

- 205 Charts
- 66 Tables and Images
- 8 Eyetracking Heatmaps
- Research from 1,763 marketers
- 6 New Special Reports
- 12 Point Plan to Increase Email Performance
- 8 New Case Studies

It costs $397 and can be downloaded here.

(Thanks to Clayton Mellgren, a member of Email Marketing Gurus, for largely compiling this list.)

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How a 'Pharmá' Email Avoided Filters and Gained New Customers

For legitimate email marketers it’s often difficult to avoid the dreaded spam folder. Now imagine that you service the pharmaceutical industry and your best selling point is that you specialize in said industry. Ouch. That’s the challenge that Bragfolio, a niche job board for pharmaceutical and medical job board, is faced with everyday. However through creativity and ingenuity the marketer claims huge returns on their email marketing efforts.

The email below was mailed to four separate 3rd-party, rented email lists. In this case their target audience was recruiters. First let’s look at the email with images on and off. Then we’ll identify some of the elements that most likely contributed to the strong performance.

Subject Line: Want to know the best kept secret in recruiting?
From Line: Bragfolio and [publication/list owner and name]

Click to enlarge

The subject line “Want to know the best kept secret in recruiting?” is intriguing and to relevant to the audience.

The preview text  read “Finding top phármáceutica| sales talent should cost less…” (via the alt tag on the upper-left image), which effectively continued the theme of the subject line and further incented the reader to open the email. Note the use of alternative characters to avoid falling into the Pharma/Viagra spam bucket. Although this is not ideal it is necessary.

Once opened, the reader was encouraged to download the images, which again continued the story of the subject line and the first image. Those two image descriptions read “Know why?…”, “Please download the images first.” Once the images were downloaded, they displayed copy that was different from that n the alt tags, which answered the question of the subject line and delivered on the promise.

The offer was clear and above-the-fold. The copy was concise and crafted for the niche. The graphics were on brand, light, and well balanced. The email used clean inline CSS and standard fonts. I tested the code across all major business and consumer email clients. It was bullet-proof. The arrow which directed attention to the offer used a subtle amination (although I cannot recreate it here, it worked, trust me). My only criticism is that the landing page, often the ugly sister of email marketing and search marketing for that matter, needed work and I would also recommend including social media invites.

Jeff Stahl, CEO at Bragfolio, reports that this promotion received an average open rate of 38%, a 17% click-through rate, and a conversion rate of 6.2%, which crushed their previous control by a country mile. Keep in mind that I have no insight into their list selections or if the offer was particularly strong. But  from looking at the creative it’s apparent that much time and attention was paid to crafting a message that resonated with their prospects and ensured that it was delivered to the inbox, opened, and acted upon. Very good stuff!

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Need to grow your email list? Here's a nifty tool.

ExactTarget recently unveiled a List Growth Advisor tool that automatically offers personalized recommendations on how to grow an e-mail list after users answer a series of questions. It’s really a very good tool, which identifies what the marketer isn’t doing and advises them to do it. It also shows you what others are doing.

Yes, List Growth Advisor (http://emaillistgrowthadvisor.com) is a lead generation tool for the email service provider so you must provide your contact information in order to get the automated recommendations. If you’d rather not register and dig a little deeper download the full report here which is now hosted on EmailCritic.com

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Hassle-free Email Marketing White Papers

If you’re like me you’re always trying to improve your email marketing skillset but hate having to register for what seem to be quality white papers and then ultimately having to fight off hungry sales reps and further inbox crowding.

Fear not email warrior, we’ve already downloaded and assembled a list of pre-screened email marketing white papers for you HERE…freeing you up to do what you do best, playing on Facebook.

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Brilliant Email Design: Apple’s New iPod Nano

Of course you’d expect tight, clean design from Apple but this most recent email for their new iPod nano, from a pure impact perspective, is impeccable.

Sure, the color is brilliant but notice the traditional catalog design technique which uses white space and a downward zig-zag flow of images and content to effectively ping-pong your gaze through the prioritized and concise product features, then on to their related offerings. This design technique although visually appealing is not often found in email marketing messages but it effectively directs the subscriber to read, or in Apple’s case view/read, on. (BTW: There’s more below this ridiculously large image.)

From: Apple
Subject Line: Introducing the new iPod nano. Now with video recording.

ipod01gif

It’s important to note however that this email is not 100% perfection — because of the visually-rich nature of the email and the Apple brand — the beauty of the message was suppressed until I downloaded the images. However they did a good job of keeping the pre-downloaded image height to a minimum allowing me to see many of the product  features before I let the imagery fly. The preview text too was a bit clunky, it read: “Shop Online | Find a Store | 1-800-MY-APPLE” but with the long subject line it was somewhat truncated. In any case I don’t think most readers would complain, it is Apple new shiny toy. Good Stuff.

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Meet the email critics.
scott hardigree
Founder of Indiemark, email marketing super guru way back since the olden days (1997), rad dude and argyle sweater connoisseur.
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Scott Hardigree
scott cohen
VP of Managed Services at Inbox Group, blogger, father, and other miscellaneous stuff!
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jordie van rijn
Editor at email vendor selection, email marketing consultant at Emailmonday. He actually does email all week, not only Monday.
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marco marini
Marco Marini is an acknowledged expert in e-marketing with over a decade and half's-worth (yep, that's 15+ years) of experience in the field.
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evan diaz
VP Creative Services at Inbox Group and all around great guy. Evan is also left handed. wow!
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justin premick
Director of Education Marketing at AWeber Justin jumped into email marketing in 2004 and hasn't looked back.
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